Aegis Ltd., the business process outsourcing (BPO) arm of Essar Group, is likely to thrive its presence across West Asia, Africa, Latin America and other regions.
Aparup Sengupta, MD & Global CEO, Aegis said, “I clearly see headroom for Aegis to become a $2-billion company in the next three years. The firm intends to be measured as customer-centric rather than being the supply-centric. It is also looking at increasing ‘onshoring’ or ‘near-shoring’ (outsourcing to locales in the same country) rather than offshoring, which is outsourcing to cheaper locales such as India. Outsourcing to cheaper destinations like India had resulted in protests in developed nations such as the US over fears of job losses, and resorting to ‘onshoring’ or ‘near-shoring’ would help in increasing job opportunities in these countries. We are Obama-proof.”
