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Gear Up for Frictionless Support
I think it’s safe to say the only thing worse than having to reach out to customer support with a technical issue, is having to deal with a…
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Varindia | Work From Anywhere
309 stories
WorkFromAnywhere0
Is Your Customer Support Software Stuck in the 90s?
We are officially in 2018 (I know, I can’t believe it either). With every click, swipe, or share, today’s customer generates mountain…
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Are You Ready for the Future of Internal IT Support?
We’ve been talking (and hearing) a lot lately about the ways in which customer support is changing , and how it’s turned into the key…
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Knowing What Counts Most in a Remote Support Tool
“A bad workman always blames his tools.” As wise as that sounds, things aren’t so simple. The right tool can make a world of di…
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Are Your Employees Getting the Mobile Support They Need?
Employees love to bring their own mobile devices to work. You know it. You’ve seen it. You’ve probably done it yourself. And that&rsq…
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To Make Self-Help Stick, Offer New Driver Lessons
Wouldn’t it be nice if customers could help themselves when it comes to simple support queries? As it turns out, they want to. More than 80…
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LogMeIn Rescue and the GDPR
Whether you are supporting internal employees or external customers, we know that security and privacy are paramount to your organization. Becaus…
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Educause 2018: What Does Digital Transformation Mean for Higher Ed IT Departments?
The Educause Annual Conference happened last week in Denver bringing together higher education institutions of all shapes and sizes to discuss wh…
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More Volume, No Problem: Tips for Dealing with Increased Ticket Volume
The support landscape is changing. Last year, the latest HDI Technical Support Practices & Salary Report revealed that 55% of organizations saw a…
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Customer Support Nirvana: Are We There Yet?
It’s an age-old story. Customer support teams are caught between improving operational efficiency and increasing customer satisfaction. It…
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Using Today's Support Trends to Your Advantage
We all have a customer support horror story to tell. Who hasn’t clocked hours on the phone waiting to resolve a problem or had to repeat de…
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The Generational Divide: How Who You Are Impacts Customer Support Expectations
Companies across industries are facing the same challenge. How to efficiently and effectively support a variety of different customers in a way t…
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Going Global: How to Conquer Customer Support Across Continents
Supporting customers is hard enough, but what’s it like supporting global customers? Even harder. Language barriers, time-zones, and the in…
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