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Customer Support in the Era of Digital Transformation
As the old saying goes, “the only constant is change.” And in the era of digital transformation, change is everywhere. Support is no…
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Varindia | Work From Anywhere
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The New Year's Resolution All Support Organizations Should Consider
With so many technologies and channels as part of the ever-changing customer support ecosystem, the list of metrics used to measure the success o…
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Why You Need a Mobile-First Support Strategy
Did you know that most people spend an average of 5 hours per day on their mobile device ? That’s probably not a shock to most of us who re…
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4 Things that Tom Brady and LogMeIn Rescue Have in Common
It’s Super Bowl week, which means the Los Angeles Rams and New England Patriots are preparing to face off in the championship game. It also…
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Technology & The Service Desk: Meeting Tomorrow's Support Needs Today
Remember the days when IT was the gatekeeper of all work-related equipment – back when hardware and software were standardized and issued s…
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Are You Ready for the Future of CX? Join Us for CXNext 2019
Its no secret that CX is quickly becoming a critical component of a company’s entire business strategy. The demands of today’s custom…
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2019 HDI Recap: Creating a VIP Experience for All with Better Support
The Rescue team just returned from the 2019 HDI Conference & Expo in Orlando as a Gold Sponsor. You might think from the smiles on our faces that…
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LogMeIn Rescue Recognized by TrustRadius as Top Rated Remote Desktop Software in 2019
Let’s face it – we’re a little biased when it comes to support solutions. At LogMeIn we are passionate about building great pro…
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Knowledge19: What Everyone Was Talking About
Sitting on the plane home from ServiceNow’s Knowledge19 conference, my head is swirling with the different conversations I had with IT prof…
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Customer Focus: SNHU Leads Digital Transformation in Higher Ed
Digital Transformation (Dx) isn’t limited to consumer industries like retail and transportation. It’s hitting campuses across the U.S…
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COVID-19 is Changing Everything, Including Physical Device Support
Social distancing in the wake of COVID-19 (coronavirus) is changing everything - from how we interact, to how we work, to how we treat the things…
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The Death of Average Handle Time: Now What?
Average Handle Time (AHT) has long been a key metric associated with driving down costs. But AHT doesn’t measure the big picture of custome…
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Coronavirus disruptions: An offer of support to our communities and customers
The full content of this post can be found on our GoToMeeting blog Since our beginning, LogMeIn has created tools that allow people to work from…
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