WorkFromAnywhere1
Answering the FAQ: Is Video Support Secure?
When companies adopt new technology – especially technology which is going to be used with customers – privacy concerns always come i…
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Varindia | Work From Anywhere
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Customer Success – It’s all About the Journey
Much to the chagrin of my wife, I am always tinkering with something – even if that something is working perfectly fine. I’ve always…
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Guest Blog: How LogMeIn Comes to the Rescue for Radialpoint Customers
At Radialpoint, we’ve been providing white label technical support on behalf of major technology brands for over 10 years. In order to deli…
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Keeping Your Remote Workforce Connected
There is no denying that in a few short years we’ve seen a substantial rise in mobility and connectivity. The constant workforce connectivi…
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Integrations Made Simple
When considering a vendor for remote support (or really any software), one question that always comes up is “What other applications does y…
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Finding Your Perfect Remote Support Match
The technology world – including Remote Support – is a bit like dating. There are a ton of options out there, but depending on who yo…
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Continuing the Journey – Meet the New Rescue Lens Web Console
The Rescue Lens journey has been an exciting one to be a part of. I’ve watched it grow from one developer’s moon shot idea to becomin…
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CES: Where Smart Glasses Meet Smart Support
The Consumer Electronics Show (CES) is by far the high point of the year for many product companies. We are especially excited for this year as L…
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Can You Hear Me? Introducing VoIP for Rescue Lens
Customer support as we know is changing. The things that need to be supported continue to get more and more complex and the traditional support m…
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Have a Question? The New LogMeIn Rescue Message Center Has the Answer
Speed, intelligence, and simplicity are core tenets of everything we do at LogMeIn and Rescue is no exception. Whether we are talking about featu…
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CES 2017: Smart Home was King, But Where’s the Support?
Like thousands of others, I spent the first week of 2017 at the Consumer Electronics Show learning all about the latest and greatest from the wor…
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Customer Support: Can You Keep Up?
As we’ve wrapped up 2016, and look forward to the year ahead, I’m reminded of the popular Bob Dylan lyrics, “the times they are…
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3 Steps to Fixing Customer Support
The rapid evolution of technology is affecting the way organizations communicate with their customers. With more access to information than ever…
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