Growing confidence in outsourcing, says Ovum

As per data given by Ovum’s Bundling Index, it has been revealed that as the demand for comprehensive services offerings is growing and the buying behaviour of service procurers is also changing, Ovum has created the Bundling Index to assess and track the core components of larger and more complex contract engagements.

Jens Butler, Principal IT Services Analyst at Ovum and Author of the Report, said, With an unpredictable outlook for IT services, buyers are demanding financial stability, the ability to drive real innovation, and longer-term commitments  at a contract and operational resource level.

He added, Buyers are increasingly looking for a single point of accountability when sourcing external services, and Ovum expects engagement models appropriate to different types of service to exist alongside each other  these may all be managed and governed via a single supplier agreement.

The introduction of newer technologies such as Cloud, analytics, mobility and social media offerings is impacting the sourcing markets. However, Ovum believes these technologies and their associated engagement models, as disruptive as they are expected to be, are only likely to augment and refine existing engagement models until providers convince customers that they are able to address their business needs, as well as technology needs.