"Digital transformation is no longer an option but the default mandate in today’s time for doing the business.
Being a technology organization we were already using many tools but with current situation of 30+ days lockdown due to COVID-19, has pushed us to completely transform ourselves for performing business digitally at all levels. The most recent technology that we started to use excessively is online video conferencing tools for SALES, SUPPORT. And online connectivity tools to access sensitive organization’s data for Back operations and Finance.
It is not one but two, without which it would be impossible to service our customer. One is online video conferencing tool for SALES and SUPPORT which has truly helped us to reach our clients. Second is Digital signature and Digital invoicing/deliveries. This is the critical piece of business today and without which business cannot function.
Our organization has a unique offering on how we connect and perform business with our clients. We believe in one key personalization of interaction to our clients for every step in IT life-cycle. Hence we developed a unique knowledge to manage our clients from every field of interaction like - Presales (Technology discussion, solution offering), Sales, Delivery, Invoicing, Taxation, Implementation and Operational. This is the key differentiation factor which has helped us to increase client confidence and trust."
